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Email and IM

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Rosina Macejkovic

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Cards in this guide (21)
What does imphasis mean

Typing a word entirely in capital letters to emphasize a word when writing a message in an IM application or email. For example if you want to yell at someone over an email, then you write the whole message in capital letters and with exclamation marks.

What is Mail Merge Helper

Mail Merge Helper is a step by step wizard that walks you through how to complete a mail merge.

What is an example of a formal business standard

adhering to your company's dress code of wearing your uniform everyday to work

Why would you copy an individual instead of listing that name on the To line

When the person in not directly involved in the message but has a need to know

Should color and design be used in emails

Yes, but only sparingly, to emphasize a point.

What information would you find in an Address Book

email address

Why has email communication grown so quickly as a business tool

Because email is easy to use, fast, and inexpensive.

What icon is usually used to indicate an attachment feature

Paper clip APEX

What is a reason that the subject line should never be left blank

The receiver may think the message is spam

When is it more professional not to send a business email

When the content is highly sensitive or emotional.

Which of the following would be the main reason you use the task feature

to use effective time management

When should you forward instead of replying to an email

when the recipient was not included on the original email

When is it productive to set up a folder system for filing eMails

when you want to be able to save and locate emails easily

Why should you avoid the use of sarcasm clichés and idioms in business letters

A business letter should be concise and to the point. It should clearly state why you are writing, clearly present information related to the matter of the letter, and state what (if anything) you want the recipient to do in response to the letter.

Idioms and cliches can obscure the point of a business letter and sarcasm can put the recipient in a negative frame of mind.

Why is what you say in business as important as how you say it

Poor writing skills detract from the sender's message

What is an advantage for scheduling meeting through an email system

You know who has agreed to attend in advance. (APEX)

What happens if a spelling checker does not have a suggestion for a misspelled word

The writer must correct the word - apex

Which of the following is an example of effective time management

Keeping your employee calendar up to date.

What is The optional feature in a business letter is the

Reference.

Apex Uses of Business Letters

Why The fact that companies can store and access emails sent or received on the equipment limits which of your rights

privacy

A personal business letter may be written by

A college student inquiring about a loan.

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