It is a standard feature of many PBXs
UCD stands for uniform call distribution system
UCD stands for uniform call distribution system
PBXs, or Private Branch Exchanges, were used to connect internal phone lines within a company or organization. They allowed for internal communication, call transferring, and sharing of external phone lines among multiple users. PBXs helped streamline communication within businesses and provided features like voicemail, call forwarding, and conference calling.
a private system
The purpose of an automatic call distribution system is to automatically route calls specific terminals. It makes it easier to categorize calls to send to specific agents instead of having them wait in a queue.
economic systemcollective
economic systemcollective
A shell is actually what they call the uniform top.
Automated Call Distribution or commonly refered to as Automatic Call Distribution (references below in Related Links).
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tunic
Private branch exchanges (PBXs) are used for internal and external voice traffic. Business customers purchase PBXs because it provides features on the line, and keeps call records on each individual line. It connects to the local telephone end office switch through shared trunks, thus reducing the number of telephone lines needed to supply dial tone to all of the employees in the company.