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There are 3 key areas from which continuous quality improvement can be implemented:

-Benchmarking

This is the comparison by the organisation of its performance against that of other organisations where similar services are provided.

-Performance enhancement

Protocols and procedures are monitored and reported on to identify whether or not outcomes are being achieved.

-Quality assurance

This measures patient/client satisfaction with the organisation's delivery of service in meeting their needs.

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Q: What are the 3 key areas from which quality improvements can be implemented?
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