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An outbound bpo is one in which bpo agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. An inbound bpo is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A bpo may handle either only inbound or outbound calls or might deal with a combination of the two.

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Q: What is difference between in bound and out bounds in BPO?
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What is vertices?

Verticity is a BPO firm offering outsourcing/offshoring services using its South Asian facility as an operations hub while also having a US corporate office in NY. Offshoring / IT outsourcing / Outsourcing / BPO Business Process Outsourcing

What is national skills registry?

Human resources are the key assets for IT-BPO industry in India and the industry has focused on developing and implementing best practices in human capital management, safety and security that span across employees, clients and other stakeholders. NASSCOM in partnership with the industry has developed a unique initiative - National Skills Registry -a national database of registered and verified knowledge workers in the industry. This database is managed and run by NDML - a fully owned subsidiary of National Securities Depository Limited (NSDL). National Skills Registry (NSR) aims to build a robust and credible information repository on the knowledge professionals in the sector. The data fields include permanent fact sheet of information on the professional along-with Photograph & appropriate background checks (where undertaken), thus providing identity security for the organization and its clients. Biometrics is also included in this repository to ensure unique identification. The benefits of NSR flow across to clients, service providers and employees. The data is owned by the employee who can authorize prospective employers to validate details and avoid duplication of background checks. The industry benefits by having credible data on current and prospective employees eliminate issues of potential frauds and avoid repetitive background checks. Clients who deal with sensitive data are assured of proper verification checks of employees who are dealing with this data. NSR has enhanced the value proposition of Indian IT-BPO industry, as one that has raised the bars on security standards in pursuit of excellence and client satisfaction.

What are risk factors of people who commit suicide?

Generally accepted Risk indices for suicide include:Substance Abuse -- drugs, alcohol, etc. Under the influence now?History of substance abuse?Mental health issues -- history of depression. schizophrenia, etc.Accessibility to an effective means by which to commit suicide?History of prior suicide attempts.Mood Isolation?Rage affect?BPO indicators?Trapped? No way to escape their situation?Stressors -- recent events Loss of job, domicile, spouse, childAnniversary effects (Holidays, anniversary of an event, &c.)Chronic StressorsLong term pain -- physical, emotionalIncurable financial difficultyChronic physiological pathologyIt's hard for me to say if suicidal ideation is a risk factor or a symptom, but be mindful of it.

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