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there is a little metal tab that connects the upper & lower outlets, make sure it hasn't been removed. its located on the side of the device were the screws are. it bridges the screws together. this tab is removed when a person wants to switch half the outlet.

hope this helps. that's only thing i can think of unless you have a defective device.

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Q: You installed a new outlet after splicing into an existing wire in a junction box Black to top Brass White to Silver and Ground to green Only the top recepticle worked why does only the top work?
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