It's basic to gather all the information and know what to problem is to start thinking of solving it. And as there are many problems in life and businesses, problem solving is just capital, as nobody wants to have problems and, should they ever arise, you want to do your best to minimize their effects and consequences.
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develop criteria
The first step is to show the problem that needs solving.
I like mathematics, but I am bad at problem solving. Engineers are good at mathematics and problem solving.
(a) Explain the 6 steps in problem solving
Archimedes was killed by the Romans while solving a math problem.