If the unit is a permitted piece of equipment, like a central Air conditioning unit, it gets hardwired. If the unit is removable , such as a window unit, it will have a cord on it.
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12 kw
400 watts
a centrifigal air conditioner
You probably should investigate that. Nobody here can help you.
The error code on a Fender air conditioner should be a letter and a number, not two letters (E1, E2, not EE). An E1 error code means that you need to clean the filter and an E4 error code means that it needs Freon.