Example of a standard operating procedure?

Answer 1

A standard operating procedure (SOP) is a documented process that outlines the steps necessary to complete a specific task consistently and efficiently. For instance, an SOP for handling customer complaints might include steps such as receiving the complaint, documenting the details, escalating to a manager if needed, and following up with the customer. This ensures that all employees handle complaints in a uniform manner, improving customer service and satisfaction. SOPs are essential in maintaining quality control and compliance in various industries.