How Dynamics 365 Business Central is different than Dynamics 365 Customer Service?

Answer 1

There is a quite difference between Microsoft Dynamic 365 Business central & Microsoft Dynamic 365 Customer service. Business Central is mostly targeted toward ERP because of which it is very strong on financials, whereas Customer Service is more of a CRM application.

Business Central: It is an updated version of NAV. BC is an ERP (Finance and Accounting) system which is primarily targeted to Mid-sized business. Business Central is very strong on the finance and accounting side, like many ERP systems, it also has some basic sales capabilities, so for certain businesses, it could be considered an “all-in-one” solution. It helps business to automate & connect to sale & other sectors like purchasing, operations, A/c, stock management.

Customer Service: It is a CRM application so it is geared more toward help desk functions, like inbound case triage, subjects, service contracts, etc. It includes things like Sales, Service, Marketing, Project Service and Field Service. Customer Service does not have Invoicing. It is not all in one application you still need another system for Accounting and Finance.

To Know More: Dynamics 365 CRM Customer Service Solutions | SA Technologies