0
As per me Shrinkage in Call Center means that % of agents who are not utilised on a particular day.
Shrinkage=Week off + leave + absentism on the floor.
In other words we can say the % of agents not present as effective agent on the floor.
If Week off + Leave + absentism on the floor is 20 out of 100 agents then the shrinkage % will be 20%.
In the organisation, where i have worked, shrinkage of 19% to 21% was allowed for a team.
Still curious? Ask our experts.
Chat with our AI personalities
JudySimplicity is my specialty.
Chat with Judy
LaoThe path is yours to walk; I am only here to hold up a mirror.
Chat with Lao
DevinI've poured enough drinks to know that people don't always want advice—they just want to talk.
Chat with DevinAdd your answer:
Earn +20 ptsQ: What is mean by shrinkage in call center?
Write your answer...
Submit
Still have questions?
Continue Learning about Math & Arithmetic
What will be the shrinkage calculation formula in a call center where week offs are fixed?
(schedule+unschedule)/total roaster
Why is the mean a measure of the center of the data?
mean does not mean the center of the data
What is negative enlargement?
Shrinkage?
What would be the dependent variable a call center or attrition in call center?
The main three variables you need to look at while setup your call center are: 1- The right people2- The right Technology3- Processes (internal & external)
What causes microleakage in composites?
polymerization shrinkage
Trending Questions
What is the slope and y-intercept of 7 x plus 3 y equals 21?
How many mg is 100 grams?
What is the n 1113122115?
How many mg in 150 IU?
What are the relevance of statistics to local government administration?
1 credit equal how many dollar?
Is 140 divisible by 3?
What is 19.24 nearest to?
What is the fraction for 0.75 in simplest form?
What is one third of 4?
2000m equals how many km?
How do you get the median of a group of numbers?
What is the LCM of 3 8 and 24?
What is the roster method of odd number lessthan 5?
What is equal to 53?
What is the area of a circle with a diameter of 26ft?
What are the names of the women that have books in the bible?
Was Albert Einstein successful?
What is the probability of drawing the ace of hearts first than the ace of diamonds?
How do you say8 years old in mandarin?
Copyright ©2025 Infospace Holdings LLC, A System1 Company. All Rights Reserved. The material on this site can not be reproduced, distributed, transmitted, cached or otherwise used, except with prior written permission of Answers.