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The Waste Ink Tank is situated at the bottom of the DM100i. You need to call out an engineer to check it. Sometimes this is a false message. Eitherway you would need to phone Pitney Bowes and call out an engineer. The engineer will check if the waste tank is indeed empty. If so, he would replace the ink tank unit. Otherwise he will just clear the purge counter so as to clear the error message and you can carry on using the machine like normal.

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14y ago

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