0
What is the difference between first line and second line support?
Wiki User
∙ 15y ago
First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported 'system' and it is not to do with user training, user environment, etc. Second line support will liaise with third line support for any highly technical issues. Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.
Wiki User
∙ 15y ago
Add your answer:
Earn +20 pts
What is the difference between first order low pass filter and second order low pass filter?
in second order filter attenuation to the frequencies in stop band is higher then first order filters.
How can you decide if the difference of two numbers is positive negative or zero without actually calculation the difference?
WHOEVER ANSWERED THIS PREVIOUSLY HAS NO IDEA WHAT WE ARE ALL TALKIN ABOUT , OBVIOUSLY * * * * * Ok, here is someone who might know. If the first number is bigger than the second, the difference is positive; If the first number is the same as the second, the difference is zero; and If the first number is smaller than the second, the difference is negative.
What is the difference between psychodrama and drama therapy?
Psychodrama is run by a psychologist primarily trained in psychology and drama being their subcategory. Dramatherapy is run by an actor or actress who is an actor first and psychologist second
Difference between first class and first class ac in railways?
No much difference between first class and first class ac. Only AC is the difference. First class does not have AC.
What position did Jackie Robinson play for the dodgers?
Robinson played first base in his first year with the Dodgers (1947) and second base between 1948-1952 and outfield, first, second, and third base between 1953-1956.
Difference between first and second shifting theorem?
Difference between first shifting and second shifting theorem
What is the difference between We included it to support and We've included it to support?
Not much difference. The first sentence has an understood past tense, as in "We did include it then" while the second has an understood present tense "We have included it."
What is the diffrenece between first and second class proteins?
what is the difference between first and second class proteins
What is the difference between Elizabeth the first and second?
1
What is the difference between the first and second red scare?
nothing
Difference between Mendel's first and second laws?
they both have fun!
What is difference between receiver and transmitter?
second onetransmits,first onereceives.
What is the difference between a first class and a second class lever?
thanks
Difference between first and second degree murder?
First-degree murder is premeditated and intentional, while second-degree murder is committed without premeditation but with malice aforethought. First-degree murder typically carries a higher level of intent and planning than second-degree murder.
What is the difference between the first clique book and the clique second edition?
The first one Claire isn't their friend in the second she is
What is the difference between first and second alto?
A second alto has a wider range in the lower register than a first alto has.
Is there a difference between meters per second and meters?
Yes. The first is a speed (or velocity), the second is a distance.
