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First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported 'system' and it is not to do with user training, user environment, etc. Second line support will liaise with third line support for any highly technical issues. Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.
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What is the difference between first order low pass filter and second order low pass filter?
in second order filter attenuation to the frequencies in stop band is higher then first order filters.
How can you decide if the difference of two numbers is positive negative or zero without actually calculation the difference?
WHOEVER ANSWERED THIS PREVIOUSLY HAS NO IDEA WHAT WE ARE ALL TALKIN ABOUT , OBVIOUSLY * * * * * Ok, here is someone who might know. If the first number is bigger than the second, the difference is positive; If the first number is the same as the second, the difference is zero; and If the first number is smaller than the second, the difference is negative.
What is the difference between psychodrama and drama therapy?
Psychodrama is run by a psychologist primarily trained in psychology and drama being their subcategory. Dramatherapy is run by an actor or actress who is an actor first and psychologist second
Difference between first class and first class ac in railways?
No much difference between first class and first class ac. Only AC is the difference. First class does not have AC.
What position did Jackie Robinson play for the dodgers?
Robinson played first base in his first year with the Dodgers (1947) and second base between 1948-1952 and outfield, first, second, and third base between 1953-1956.
