Why do some cashiers short change you when they give you back your change?

Answer 1

There are a few possibilities. Each assumes that the cashier has been properly trained and can count change properly if the cashier tries.

1. He or she is in a rush to get to the next customer. While rushing to give you your change back he or she either gives you too much change or short changes you.

2. He or she receives an amount on the cash register that is not divisible by 5. He or she doesn't want to count pennies and either gives you too much or not enough. He or she may round down or up, but it's still bad business ethics.

3. He or she is aware of short changing customers and takes the exact amount out of the cash register at the end of the day so that the managers don't notice.

4. He or she is apart of management and randomly short changes some customers that he or she thinks will not care to count his or her change when receiving it.

There may be more.

To avoid this from happening you can make it a habit to count your change in front of the cashier. Once you walk away your credibility is gone so do it as soon as he or she hands it to you.