time=distance divided by speed
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The answer depends on what information you have from which you wish to calculate time.
You would have a very tough time, because that isn't the formula to calculate work. (distance) divided by (time) is the formula to calculate speed. The formula to calculate work is: (force) multiplied by (distance).
to calculate your average handling time: average talk time+after callwork+hold time divided by the number of calls
convert the time
You can calculate a speed by dividing a distance by the time it takes to cover that distance. If you want the instantaneous speed (for situations of variable speed), you need to calculate the distance and time for a fairly short time interval (ideally, the limit, when the time approaches zero).