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If you have a message along the lines of "Error, turn of calculator then turn back on," and can't seem to be able to download the software to update the calculator, this really helps.

1) Download IT Connect.

2) Go to the website below to find the newest version of software for your calculator.

3) DO NOT click download. Instead, right click on the link, and hit SAVE LINK AS. Save the link to your desktop.

4) Open IT Connect. It should come to a screen with seven icons including TI DeviceExplorer as an example.

5) Take the link that you pasted on the desktop and drag it into the empty space in IT Connect.

6) Connect your calculator and turn it on.

7) Take out one of the batteries. Then press the DEL key FIRST, then put the battery in while holding that key down.

8) Click on DOWNLOAD and it should take anywhere from 5-10 minutes for the system to update.

9) When the download is complete, the screen should say something like "Validating, Progress 100%" At this point, DO NOT turn off or unplug the calculator.

10) Wait 5-10 minutes for calculator to reset. When it is reset, the screen RAM CLEARED should come up, and just hit clear to remove it.

11) If these steps do not work, try contacting the Technical Support Desk. Here is their information:

972-917-8324 (This is not a toll-free number)

Monday - Thursday: 8 a.m. - 4:30 p.m. Central Time

Friday: 10 a.m. - 4:30 p.m. Central Time

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12y ago

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