Continuous Quality Improvement is a system of checks and balances to prevent the degradation of services to the general public. Towards the goal of having positive outcomes, staff and procedures are reviewed continually to decide the best methods and routes to take.
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There are 3 key areas from which continuous quality improvement can be implemented:-BenchmarkingThis is the comparison by the organisation of its performance against that of other organisations where similar services are provided.-Performance enhancementProtocols and procedures are monitored and reported on to identify whether or not outcomes are being achieved.-Quality assuranceThis measures patient/client satisfaction with the organisation's delivery of service in meeting their needs.
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