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Continuous Quality Improvement is a system of checks and balances to prevent the degradation of services to the general public. Towards the goal of having positive outcomes, staff and procedures are reviewed continually to decide the best methods and routes to take.
The acronym PDCA stands for "Plan-Do-Check-Act". It is a four-step problem-solving process that is normally used in business process improvement. It can also be known as PDSA which stands for "Plan-Do-Study-Act"
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