A split time is basically the time it takes to run a fraction of a race. If there is a 1500 meter race, there could be split times at 400 meters, 800 meters, and 1200 meters. So the time it took to run the first 400 meters of the 1500 meter race would be called a split time.
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split the wedge into a triangle and a and rectangle or square. Then calculate the surface area for each shape and add them together
The answer depends on what information you have from which you wish to calculate time.
time=distance divided by speed
You would have a very tough time, because that isn't the formula to calculate work. (distance) divided by (time) is the formula to calculate speed. The formula to calculate work is: (force) multiplied by (distance).
to calculate your average handling time: average talk time+after callwork+hold time divided by the number of calls